Frequently Asked Questions

Discover everything you need to know about shopping with ISSEY MIYAKE U.S.A.

What is the return policy for online orders?

We accept returns for items in their original, unworn condition with all tags attached within 14 days of the delivery date. Please note that certain items, such as fragrance and masks, are final sale.

How should I care for my Pleats Please items?

To maintain the integrity of the pleats, we recommend hand washing in cold water and laying the garment flat to dry in its natural pleated direction. Do not iron, steam, or dry clean these items.

What shipping methods are available within the United States?

We offer standard, expedited, and overnight shipping via FedEx. Complimentary standard shipping is provided on all orders over $500 within the contiguous United States.

Can I modify or cancel my order after it has been placed?

Once an order is placed, it is processed immediately to ensure timely delivery. Therefore, we are unable to modify or cancel orders. You may return the items once they are received according to our return policy.

Are your products authentic?

Yes, this is the official ISSEY MIYAKE U.S.A. online store. Every item sold on our website is 100% authentic and shipped directly from our authorized distribution centers.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and PayPal.